Privacy Policy

ZAIXOS operates the corporate website at https://zaixos.com and related company experiences such as Solution Finder / discovery, proposal review, and contact flows (collectively, the "Company Site"). This Privacy Policy explains how we collect, use, store, share, and protect information when you visit or use the Company Site.

This policy applies to visitors and anyone who interacts with the Company Site. Separate privacy policies apply to individual ZAIXOS products (for example Clinic OS, ZAIXOS Voice, and Adaptive Content Filter) and are published on those product websites.

For privacy questions or requests about the Company Site, contact us at hello@zaixos.com.

We collect only what is reasonably necessary to operate the Company Site, respond to inquiries, prepare proposals, and maintain security.

A. Information you provide

• Name, email address, company name, and message content when you contact us
• Project descriptions, answers to guided questions, and commercial conversation messages during discovery and proposal review
• Any files or additional details you voluntarily send by email

B. Technical information

• IP address
• Browser type and version
• Operating system and device information
• Request metadata and server logs
• Session identifiers and activity timestamps

C. Preference and consent information

• Theme preference (light or dark)
• Locale / language preference where enabled
• Cookie consent choices where a consent banner is shown

We do not require an account to browse most of the Company Site. Discovery and proposal flows may create a session so you can resume your evaluation.

We use the information described above to:

• Operate and improve the Company Site
• Generate and refine proposal drafts based on information you provide
• Respond to contact requests and schedule follow-up conversations
• Maintain security, prevent abuse, and diagnose technical issues
• Remember language, theme, and consent preferences
• Comply with legal obligations where applicable

We do not sell your personal information.

Where required by applicable law (including GDPR where it applies), we process personal information on one or more of the following bases:

• Contract / pre-contract steps: to prepare proposals and respond to project inquiries you initiate
• Legitimate interests: to operate, secure, and improve the Company Site in ways that do not override your rights
• Consent: where we rely on consent for optional cookies or similar technologies
• Legal obligation: where we must retain or disclose information to comply with law

We may share information with:

• Service providers who host infrastructure, email, or operational tooling under our instructions
• Professional advisors (legal, accounting) when reasonably necessary
• Authorities when required by law or to protect rights, safety, and security

If you continue from the Company Site into a ZAIXOS product, that product's privacy policy governs product account and usage data.

We retain information only as long as needed for the purposes described in this policy, including security, dispute resolution, and legal compliance. Discovery session data may expire or be cleared when you restart the flow or clear browser storage. Contact and commercial inquiry records may be retained longer to support ongoing conversations.

We use reasonable technical and organizational measures appropriate to the nature of the Company Site. No method of transmission or storage is completely secure. Please use strong unique passwords for any related ZAIXOS Account and notify us promptly of suspected unauthorized access.

ZAIXOS may process information in countries other than where you live. Where required, we use appropriate safeguards for cross-border transfers consistent with applicable law.

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal information, or to object to certain processing. You may also have the right to lodge a complaint with a supervisory authority.

To exercise privacy rights related to the Company Site, contact hello@zaixos.com. We may need to verify your request before acting on it.

You may stop using the Company Site at any time. You can clear cookies and local storage through your browser settings.

The Company Site is intended for business and professional use. It is not directed to children, and we do not knowingly collect personal information from children.

ZAIXOS products publish their own privacy policies covering product accounts, usage, billing (where applicable), and product-specific processing. Links typically appear in each product footer. This Company Site policy does not replace those product policies.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date on this page. Continued use of the Company Site after an update becomes effective means you acknowledge the updated policy, except where applicable law requires a different form of consent.

Privacy questions or requests about the Company Site:

Email: hello@zaixos.com

Website: https://zaixos.com